Modification History
Not Applicable
Unit Descriptor
Descriptor |
This unit describes the skills and knowledge required by community workers to provide services to people with complex needs |
Application of the Unit
Application |
This unit applies to workers in the community services sector who may be working with people who have complex and multiple needs Workers may include, for example: social housing workers, mental health workers, family violence workers, drug and alcohol workers, disability workers, forced migrant workers, generalist support |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Work with clients facing a range of issues |
1.1 Apply a demonstrated understanding of issues that client may face including:
1.2 Apply a demonstrated understanding of associated and impacting issues:
1.3 Recognise the impacts complex issues may have on significant others |
2. Develop strategies to engage clients with one or more identified needs |
2.1 Recognise impacts of stigma associated with complex needs on an individual, their family and significant others and on the community 2.2. Undertake an occupational health and safety assessment of the environment and personal safety 2.3 Apply appropriate personal boundaries 2.4 Demonstrate rapport building techniques and trust development with the client 2.5 Use appropriate strategies and procedures to identify and respond to potential behavioural issues 2.6 Observe and monitor behaviour to identify behavioural risk 2.7 Respond to behavioural risk to ensure safety of client and self and report and/or refer appropriately |
3. Assess and prioritise need |
3.1 Identify needs in conjunction with the client 3.2 Assess client safety needs in conjunction with the client 3.3 Determine priorities in conjunction with the client 3.3 Coordinate a plan in conjunction with the client to address identified needs 3.4 Recognise circumstances in which a service and/or worker is no longer able to provide the level of service required |
4. Refer and follow up identified needs |
4.1 Access and/or negotiate resources in order to deliver identified services 4.2 Communicate with other organisations and share information in accordance with appropriate protocols and relevant legislation 4.3 Determine all service providers' understanding of the service delivery plan and their roles and responsibilities within that plan 4.4 Seek feedback from the client and/or their advocate when evaluating effectiveness of the service delivery plan 4.5 Seek advice and assistance from relevant professionals where appropriate when the client's goals are not being reached |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge : The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
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Essential skills : It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency : |
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Access and equity considerations : |
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Context of and specific resources for assessment : |
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Method of assessment may include : |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Safety of client and self may refer to : |
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Complex issues may include : |
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Complex needs with associated stigma may include but are not limited to : |
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Unit Sector(s)
Not Applicable